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Return and Refund Policy

Effective Date: 18 June 2025

Welcome to the AscentaVerse family. We sincerely appreciate your trust in our services. Our mission is to deliver exceptional value through our freelancing packages. To ensure transparency and customer satisfaction, we have outlined our Return and Refund Policy below. Please read it carefully.

Scope of the Policy

AscentaVerse currently offers only freelancing packages. This policy applies exclusively to those services. If we introduce physical or digital products in the future, each will have its own return and refund terms.

Refund Policy for Freelancing Packages
1. Eligibility for Refund

To be eligible for a refund:

  • You must notify us within 72 hours of your purchase.

  • Your request must include valid evidence demonstrating that the service was either incomplete or did not meet the agreed-upon terms.

  • Refund requests without proper documentation will not be considered.

2. Refund Request Process

  • Upon receiving your request, our team will review it and respond within 96 hours to confirm eligibility.

  • If approved, the refund will be processed and transferred to your designated bank account within two weeks of approval.

3. Refund Deductions

  • A 40% service fee will be deducted from the total refund amount to cover processing and administrative costs.

How to Apply for a Refund
Step 1: Contact Us
Step 2: Submit the Following Information

  • Your full name

  • Your contact information (email and phone number)

  • Proof of purchase

  • A detailed explanation of the issue, along with supporting evidence

Policy Updates

AscentaVerse reserves the right to modify this Return and Refund Policy at any time without prior notice. The latest version will always be available on our website or upon request via email.

Need Help?

If you have any questions or concerns about this policy, please reach out:

We are committed to your satisfaction and look forward to serving you better.

Sincerely,
The AscentaVerse Team